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Check EPF claim status: Using UAN, PF Number and Umang App

EPF members can submit the transfer or withdrawal claims both Offline and Online. They can also check the status of their claims online, no matter how they have filed their application. This can be done by logging into the UAN member Portal or by visiting the official website of EPFO.

How to check EPF Claim status

  • Through UAN Member Portal
  • Through EPF Website
  • By entering PF account number (without UAN)
  • Through the Umang App
  • By calling EPFO Toll free number

Check EPF Claim status on UAN member portal for online applications

Members can check the status of their online withdrawal/ transfer claims by following steps:

Step 1: Login to the UAN member portal with your UAN and password

Step 2: Click on the Online services ‘tab’ and a dropdown menu will appear

Step 3: Click on the next option “Track Claim Status”

Step 4: The status of your online withdrawal/ transfer claim will appear on the screen

As you have applied for the claim through the same portal, there is no need to enter your UAN or PF number or Member ID. Your PF claim process will automatically be synced once the same is updated. Offline status claims are not shown by the UAN Member Portal. So, it is recommended to check offline claim status on the official EPFO website.

Check EPF claim status on EPFO website for offline applications:

Any of the applications submitted offline in any of the PF offices across the country can be tracked on EPFO website. There are two ways to check EPF claim status:

  1. By entering the UAN
  2. By entering PF account number.

Check EPF Claim status with UAN:

These are the steps to be followed to check EPF Claim status if you remember your UAN:

Step 1: Click on the following link to reach the “Know your claim status” page on official EPFO website

Step 2: On this page enter your UAN and captcha code. All associated PF accounts will appear on the screen. Select the one for which claim has been filed.

Step 3: The last updated status of your claim will appear on the screen.

Check the EPF claim status with EPF Account Number (Without UAN ):

Following are the steps to track your claim status with EPF account number:

Step 1: Visit the “know your claim status” page. And click on the “click here for knowing the claim status” option.

Step 2: From the drop down menu select the state in which your PF account is administered. A table will appear on the s

Step 3: From the table now you need to select your city

Step 4: The first two boxes of your PF account will be pre filled. You need to fill the rest of the boxes. 

Step 5: As soon as you press enter, the last claim status will appear on your screen. 

Check EPF claim status by calling EPFO Customer care:

Members can check their status of the EPF withdrawal/transfer claims by calling the EPFO 24X7 customer care number.The number is- 1800118005

You need to have your PF account number or UAN ready as the same will be asked by the help line officer to check your claim status.

Check EPF Claim status through the UMANG app:

PF transfer/withdrawal claim status can be checked online through UMANG App as well. However, the member should have his mobile number updated with the UAN. Here are the steps to check the claim status:

Step 1: Open the UMANG app and search for EPFO.

Step 2: Select the “employee centric services” from the options available

Step 3: Select the “track claim” option

Step 4: Now enter your UAN and click on “Get OTP”

Step 5:Now enter OTP and click on the “Login button”

Step 6: All claims made for the UAN will be displayed. Tracking ID, Claim type, raised claim date and claim status is mentioned for each claim made till date.

How to link PAN with EPF account

Employees’ Provident Fund Organization has made it quite easier and simpler for the people to link their PAN card with EPF account. One must update the KYC details and updating KYC details is crucial to make online claims. In order to process your claims in a hassle free manner, you have to update your PAN with UAN (Universal account number). Services such as withdrawing the pension fund or requesting transfer of PF account is possible only when you have all three details including PAN, Aadhar and bank account number seeded in your EPF.

Here are the simple steps to link PAN with your EPF online:

  • Click on KYC option in the Manage drop down list
  • You will be redirected to ‘Add KYC’ page, where you will see a list of documents under ‘document type’ to update.
  • Select’ PAN’ > Enter ‘PAN Number’ > Enter ‘Name as printed on your PAN Card’ > click ‘Save’ 

If the name and number matches the records of Income Tax department records, your PAN gets verified automatically. Once your PAN is successfully seeded to your EPF account, you will find the same on the homepage of the website in the ‘ Member Profitable’ table.

How to get PF Account number from the PAN Card??

  • Step 1: Go to the website epf portal
  • Step 2: Enter your PAN, Name,Date of birth, mobile number and captcha
  • Step 3: Click on get authorization pin
  • Step 4: Click on ‘I agree’ after the disclaimer and enter the OTP you recieve on the registered email ID
  • Step 5: Click on ‘validate OTP and get UAN’. You will receive the UAN on the registered mobile number

All about EPF account: 

Employees’ Provident Fund organization’s (EPFO) digital initiatives made seeding KYC (know your customer) documents such as bank account number, PAN card , Aadhar, passport, driving licence, election card and ration card, in the EPF account easier. While linking Aadhar Card with EPF account is mandatory seeding PAN and  bank account number, though not mandatory, are required to process any sort of online EPF claims.

Many online services such as withdrawing the pension fund or requesting transfer of PF account is possible only when you have all three details including PAN, Aadhar and bank account number seeded in your EPF. Further, without a valid PAN, TDS of approximately 34.60 % will be deducted during the final withdrawal. Hence linking PAN with EPF account is helpful for all your future related claims.

EPF Online payment through SBI

Employees’ Provident Fund(EPF) is a long term savings scheme in which both of the employee and the employer contribute a part of the employee’s salary to build a substantial retirement corpus for the employee. The employees’ contribution is deducted from the salary whereas the employer has to make the payment either by visiting one of the SBI branches and submitting the online challan or the contribution is done directly by making the payment online.

EPF online payment through State Bank Of India is one of the easiest ways to make the EPF contributions and the employer can make it from anywhere and at any time. To make the contributions it is not necessary to have an SBI account. Though payments through the registered SBI account is preferred. There are three types of Corporate accounts opened by SBI for employers to facilitate EPF online payments:

  • Retail
  • Saral and
  • corporate

EPF online payment through SBI is a two part process. The employer has to generate a Temporary Return Reference Number( TRRN ) in the first step and has to make the payment against this TRRN in the second step.

How to generate this Temporary Return Reference Number (TRRN)

Here are the steps that should be followed by the employer to generate the Temporary Return Reference Number (TRRN) to submit EPF Contributions for an employee:

  • Visit the EPF website
  •  Select  “For employers “ option from the drop down list in “our services” section
  • Select the “Online ECR/ challan submission/ OTCP” option in the “services” section.
  • Now generate a Temporary Return Reference Number(TRRN) for making EPF online payment through SBI

How to make EPF payment online through SBI

As an employer, you have to follow these steps to make EPF online payments through SBI:

  • Visit unified portals for employers 
  • Login to the account either using the “Employer username” and password or “Establishment” credentials.
  • Select the “payment(ECR)” option from the “payment” drop down menu 

  • Select the pending TRRN challan and verify the details in the list. Click on “pay” to make a payment online.
  • Acknowledgement file and receipt file can be downloaded at the time of making the payment.
  • Select SBI from the list of banks and click on continue.
  • You will be redirected to SBI’s internet banking page
  • Login to the account using your netbanking credentials and make the payment online. 

How to merge two UANs from different accounts

There have been many cases in recent times where employees have been assigned multiple UANs  (Universal Account Number). As per rules, a person should only have one UAN throughout his lifetime. An employees’ EPF account is linked to his UAN. In case you have been assigned two UANs, you have to get the previous one deactivated. This can be done by Merging UANs from different EPF accounts

Reasons for allotment of two UANs:

A new EPF account is opened by the company whensoever an employee switches his job. All EPF accounts are linked with a UAN.Hence,there is a huge probability that a new UAN is allotted to the member employee when he changes his organization. There may be various reasons for the allotment of new UAN to the member.The most common reasons are:

  • The employee does not disclose his previous UAN:  When an employee switches his job, he has to disclose his details of previous UAN and EPF account number( Member ID) If he does not give these details, the new employer opens his new UAN and EPF account.
  • Non furnishing of “date and exit” by the previous employer: Your previous employer has to mention the date of exit in the ECR ( Electronic challan and return). If this information is not provided on time, the new establishment provides a new UAN to the employee.

What happens when you have two UANs?

Having two UANs active at the same time is against the rules. A member should have only one UAN and all his EPF accounts should be linked to it. EPF accounts are non transferable in case of different employees. However, if an employee has two UANs he can get his EPF account transferred from one to another and get his previous UAN deactivated. Hence, EPF account linked with one UAN will mandatorily have to be transferred to another EPF account linked with a different UAN. 

What should an Employee do?

In case you have been allotted two UANs, you can get one of them deactivated(generally the previous one). There are two methods to deactivate the UAN and get your EPF transferred as per the EPFO website. Here are the two methods:

Method 1: 

  • Firstly report the issue to your employer or EPFO as soon as you come to know about it.
  • You can also email to mentioning your current and previous UAN.
  • EPFO will definitely conduct verification for the issue.
  • Your previous UAN will be blocked and your current UAN will be kept active.
  • Next, submit a claim to transfer the EPF account (linked with blocked UAN) to the new active account.

Method 2: 

This process has a low resolution rate and is a bit time taking. Thus EPFO has come with new procedure in which it will be easier for a member to merge his two UANs and transfer his EPF accounts easily. Here are the steps to follow:

  • Members have to apply the transfer of the old EPF to the new one
  • In those cases where one of the two EPF accounts of the same employee having two different UANs has to be transferred, EPFO’s system identifies both the accounts automatically.
  • This identification takes place on a periodic basis.
  • After proper identification, old UANs from which the EPF transfer has been processed to a new EPF account having different UAN are deactivated by EPFO.
  • Thus, the old UANs are blocked automatically. The employees previous member ID is linked to the current UAN.
  • The deactivation status is intimated to an employee through an SMS
  • In case the employee hasn’t activated his new UAN, he will be requested to do so to get the updated status of the account.
  • There might be instances where the employee has to receive PF arrears from the previous employer.
  • Here, the system auto populates the new UAN number in the ECR.
  • In such cases, the arrear is received in the new PF account linked with new UAN

Steps to transfer EPF Online:

Now as we know PF transfers can be done online, let us understand the procedure step by step:

  1. Visit the EPF transfer website
  1. Login to your EPF account with any of your government ID Proofs such as PAN, Aadhar, NPR, Bank account number,voter ID, Driving licence, passport number or ration card number linked with your EPF account.
  1. There is a claim section. In that section click on the “Request for transfer of account” option
  1. Fill form 13 mentioning all your personal details to the best of your knowledge in Part A of the form.
  1. Now fill your previous account details (EPF account to be transferred) in Part B of the form
  1. Fill your current EPF account details in Part C of the form. In the end, select the attestation authority (previous or current employer)
  1. Now submit the form and take a print of the same and submit it to the employer.
  2. Once your EPF account is transferred , your old UAN will be deactivated. It will happen when EPFO deactivates your inactive UANs on a periodic basis.

EPF E- Passbook

EPF E- Passbook

Employment Provident Fund Ordinance, 1951 was replaced to introduce Employee Provident Scheme India which was enacted in the year 1952. The Employee Provident Fund Scheme is now recognized as the Employee Provident Fund and miscellaneous act, 1952.

What is Employee Provident Fund? 

Employee Provident Fund is the collection of funds done through regular, monthly contribution made by both the employee and the employer. The amount to be contributed is fixed and is the same for the employer and the employee. Interest as also earned by the employees on their employee Provident Fund Balance. This scheme mainly aims to promote the retirement for the employees. Employee Provident fund is one of the long term savings for the working population of India. The amount withdrawn at the time of maturity and the interest earned is tax free. It can also be used at the time of resignation and death. Even at the time of emergency employee provident fund scheme ensures the financial security. 

The employee Provident Fund organization works under three schemes:

  1. Employee Provident Fund Scheme , 1952
  2. Employee’s deposit linked insurance scheme, 1976
  3. Employee’s Pension scheme, 1995.

Under the above mentioned acts, employees are entitled for insurance benefits, provident fund and pension.

Employee Provident Fund E-Passbook:

E- passbook is the new feature that helps you to check the employee provident fund account statement online by the online passbook facility. With the help of the E-passbook one can check the current status anytime and can get all the details of the employee provident fund balance easily. 

Accessing the Employee Provident Fund E-Passbook:

There is a mandatory registration on the Employee Provident Fund organization official website to avail the E-Passbook facility. While registering, we need to fill up the following details:

  • Aadhar Card number
  • Mobile number
  • Passport Number
  • PAN Number
  • Voter ID
  • Ration Card Number
  • Driving licence
  • Email Id
  • Bank Account Number
  • National Population Register Number
  • Your name as on the official documents

A captcha image will be generated which you need to type in the provided box and you will receive a PIN via SMS on the registered mobile number. The registration process completes once you submit the form and gets the confirmation on your registered mobile number. Now you can easily check your Employee Provident Fund status online by logging in to the member portal.

Generating your EPF E-Passbook

This is the process to be followed to generate your EPF  E-Passbook Online:

  1. Firstly login to the member portal, a screen will be shown where you can alter your basic details and also download E-passbook from this page.
  2. To download the E-Passbook, you have to select the state and PF Office of that state. 
  3. Now enter the EPF account number and name as mentioned in the EPFO records.
  4. Fill in the captcha details and click on submit to avail the PIN Number.
  5. Enter the PIN number received on the registered mobile number through SMS
  6. Lastly, click the buttons and get the details and download the PDF E-Passbooks.

NOTE: If your employer has uploaded the challans and returns then only EPF E-Passbook is available. 

Points to remember while downloading the EPF E-Passbook 

  • Use Single Mobile number

Only one mobile number can be used for one registration. However the mobile number can be changed later.

  • Access to one EPF Account under one establishment

Under EPF norms, person can view only one EPF account under one establishment. Eg: If a person is having jobs in Nagpur and in Mumbai he will be able to view only one EPF account as they come under the same establishment and in this case one has to transfer the old EPF account to a new one. One can view EPF accounts if a person is having a job in Delhi or Bangalore.

  • Maximum 10 EPFs can be viewed

A total of 10 EPF accounts can be viewed at a time under different establishments.

  • Availability after March 2012

This facility is available for those whose employers have uploaded the challans and returns from may 2012 onwards. This is another way of submitting the contributions to EPFO online which is introduced by EPF organization.

  • Inoperative accounts or settled accounts are not available for access

If any of the account is not being operated by the account holder (This generally happens when a person leaves his job and transaction is taking place in the account) or the employee has settled (already withdrawn the amount) then your details won’t be available.

  • No user ID or Password required:

There is no need of remembering the user ID or password to access your account. Only mobile number, document name and number is required. A PIN ID is sent to your phone which is completely confidential and private and expires after two seconds. This is done in order to minimise the frauds while generating the password.

  • Not Eligible:

Those employees who have their EPF with the establishments, which are exempted under EPF Scheme will not be able to avail the benefits of E-passbook.

  • Use multiple documents to register

You can use multiple IDs in the same account to register. Documents like AAdhar Card, driving licence, ration card etc can be used. This way there is no need to remember ID number of any particular document. One can login with any document which you are carrying at that particular point of time.

  • Bugs while downloading

Sometimes while downloading your E-passbook there comes a pop up saying “ Invalid members ID or password”. Please check whether you have entered the correct ID, account number or name. In case every detail is correct and still the error occurs then check the name which should match with the name mentioned in EPFO records. If it is not correct then contact the concerned EPFO office. At times there are certain entries missing in the EPF Passbook. In this case one should contact their employer and check whether returns for the month/ year related to missing entries were submitted by him to the concerned EPFO office.  

  • Entries and details in the passbook

Your EPF account shall contain the month and date wise transactions in your account from the first year for which the account  was opened by the establishment. Eg: If the first annual account for that establishment were updated in the year 2007-08, then the entries in the EPF account will be updated from 2007-08.

  • Secured through PIN

As soon as you click on “Get PIN” you get the PIN on the registered mobile number but in any case there is any kind of delay that means the network is busy. So you should wait for a while or retry.

New Portal-UAN

A unified UAN portal has been launched for giving many facilities related to EPF on one platform. To download the UAN Passbook one should have your UAN which is allotted by EPFO to every employee. To access your UAN passbook, ensure that your UAN is activated. After it is activated, you can log in to the EPFO’s member e sewa portal to download your UAN Passbook.

Details in UAN Passbook  

The UAN Passbook gives details about credit, debit and balance like any other financial statement. Following information can be found from the passbook:

  • PF member ID
  • Personal Details
  • Date of joining
  • Establishment code
  • PF Office
  • EPF Transfer details
  • Balance of employer contribution to EPF account
  • Balance of employee contribution to EPF account
  • Total EPF Balance
  • Monthly contribution
  • Employers contribution to EPF account
  • Employee contribution to EPF Account
  • Pension contribution

Steps to see and download the EPF Passbook through UAN Portal:

  1. Go to the UAN Portal
  2. For first time users you must activate the UAN
  3. For activation you need a UAN and a mobile number. You also set a password during the process
  4. After activation login to the UAN Portal by your UAN and the password
  5. After login you reach the UAN Dashboard 
  6. There are three options available: The first one is for “View Passbook”
  7. Click on it to download the passbook
  8. You can also go to the view option of the menu bar and choose the “Passbook” from the dropdown list
  9. Now EPF Passbook link can be seen. It is the link to the PDF file of your UAN Passbook. You can see it online by clicking on it and can also download it. 

Benefits of EPF Passbook

Every member of EPF scheme must download the EPF passbook. Many problems can be avoided by tracking of passbook:

  1. You would have the records of EPF balance. This savings scheme helps in retirement planning
  2. The EPF passbook shows every debit and credit entry through which regular contribution of your employer can be checked. 
  3. To know the status of EPF transfer application, EPF passbook is very useful
  4. The PF balance is essential to know the partial EPF withdrawal eligibility.
  5. You can get to know about any errors in your personal details 
  6. You can be updated with whether your PF balance is earning interest or not
  7. EPF passbook can be downloaded even after leaving the job. It also provides the facility of downloading UAN passbook even after withdrawal and no contribution for two years.

EPF Calculation

Your EPF Passbook is an overview of your EPF account. But it’s also important to get an estimate for how much you will accrue at the time of retirement. Therefore on should use an Online EPF Calculator to estimate the value of EPF Corpus

While using the EPF calculator online always remember that many of the components are variable. Eg: PF Interest rate, Basic salary, and dearness allowance all are variable in nature. Therefore it’s difficult to get the exact amount that will be payable at the time of retirement but one can always get an estimate if you want to know in the present terms.

Online calculator can be useful in the following information:

  • Monthly Salary
  • Current EPF balance’
  • Employer and Employee contributions
  • EPF Interest rate
  • Annual salary increment rate
  • No. of years for retirement

EPF FORM 31:Instructions, Filing Procedure and How to Download

EPF FORM 31:Instructions, Filing Procedure and How to Download

Salaried employees contribute towards Employees’ Provident Fund(EPF) to build a corpus for retirement. However, this corpus built can also be utilized to meet various requirements during the employment period. They can apply for partial withdrawal by submitting EPF FORM 31- APPLICATION FOR ADVANCE FROM THE FUND. 

PURPOSEApplication for advances (partial withdrawal) from EPF
MODE OF FILINGBoth online and Offline
Additional RequirementsRelevant documents have to be submitted
Reason for advancesWedding, Home Loan, Medical Requirement etc.

EPF form 31 can be filled both online as well as offline. While filling the form offline the employee has to diligently fill his details, whereas, most details are pre-filled in case the members apply online. However, in order to avail the services online member has to register his UAN.

How to download EPF Form 31?

One can download Form 31 from the EPF website and fill it offline. However, there is a section which has to be filled up by the employer as well. Here is the link to download EPF form:

  • The member must login using his/her UAN and password on the EPFO member Portal.
  • Then the member will have to go to the ‘Online services’ tab and select ‘claim’ for generating an online request.
  • On clicking ‘Claim’, a new page will open with all the details of the members like Name, Date of Birth, Father’s name, PAN Number, Aadhar Number, Date of joining the company, Mobile number etc. On checking if all the information is correct, member can proceed to ‘Proceed for online claim’
  • The next page will be the type of claim the member would like to apply for. In the drop down menu select ‘PF ADVANCE(FORM 31)’
  • The members now need to select the purpose for advance. Member has to choose from the various options available in the drop down box such as illness, natural calamities, power cut, non receipt of wages, and purchase of handicap equipment. In the next field the amount and his or her current address must be filled.
  • On completing this, the member will have to sign the disclosure. On checking the box ‘Get Aadhar OTP’ will be visible. On clicking that, OTP will be received and this must be authenticated. On entering the OTP and clicking on ‘validate OTP and submit claim form’ the member will complete the process for online EPF advance application.

How to Fill EPF Form 31??

When a member plans to withdraw funds partially from the EPF account, he needs to fill Form 31. All the fields in the form have to be filled or else the application may not be processed. EPF form 31 contains the following fields:

Contents to be filled by the Employee:

  • Name of the member
  • Mobile number
  • Purpose for advances
  • Amount of advances required
  • Father’s Name/ Husband’s name (in case of a married woman)
  • Name and address of the employer
  • PF account number
  • Monthly Basic wages and dearness allowance
  • Full postal address of the applicant
  • Signature of the Employee
  • Signature of the Employer
  • Mode of remittance
  • In whose favour check is to be drawn (In case of home loans, EMI’s etc.) 
  • For any reasons, provide your bank account details
  • In case of advance for marriage, provide complete details such as Name, age, date of marriage, address
  • Advance Stamp receipt (Fill the amount)

Contents to be filled by the Employer:

  • Certification by the Employer
  • Signature, date, and designation (along with the stamp of the establishment )
  • Enclosures

Contents to be filled by the EPF Commissioner:

  • Section
  • Account Number
  • Fund to be reimbursed 
  • Mode of remittance
  • Signature of the accounts officer

Purpose for EPF withdrawal:

Employees can withdraw the amount from PF account as an advance for the following purposes through Form 31:

  1. Purchase or addition /alteration/ improvement/ repair of house/flat, construction of house including the acquisition of site:
  • Completion of 5 years of service is mandatory.
  • Withdrawal of 24 months pay (Basic + DA) is allowed for the purchase of a plot.
  • Withdrawal of 36 months pay (Basic +DA) for the purchase of house/ flat/ construction or total cost, whichever is lower 
  • Withdrawal allowed only once during the service period.
  1. Repayment of loans in special cases:
  • Minimum service period required is 10 years.
  • A member can withdraw the least of 36 months’ pay or a total of employees’ and employer’s share plus interest or total outstanding principal with interest, whichever is less.
  • Certification from the lending agency indicating the principal and interest is required.
  1. Grant of advances in special cases:
  • Employees have not received pay for more than 2 months continuously for reasons other than strike or
  • In case of lockout/ closure of establishment for more than 15 days and the employees are unemployed without compensation or
  • Discharge/ dismissal/ retrenchment of member challenged by him/ her in court,(50% of EPF withdrawal is allowed) or
  • In case of establishment’s closure for more than 6 months and employees continue to be unemployed without compensation. 
  1. Advance to physically handicapped members for purchasing equipment for minimizing hardship:
  • Lowest of the 6 months pay or employees share plus interest or cost of equipment of withdrawal is allowed.
  • Second withdrawal is allowed after 3 years of first withdrawal.
  1. Advance for marriage of self/daughter/son/brother/sister or post matriculation education of son/daughter
  • Withdrawal allowed only after 7 years of contribution in PF account.
  • A member can withdraw a maximum of 50% of employees’ share plus interest
  • Withdrawal allowed for this purpose is three times during the service period.
  1. Advance for an illness of his/her own treatment or family:
  • Withdrawal of upto 6 months’ pay or employees share plus interest whichever is less
  • No service limit is required for availing the advances
  • Certification by the employer and a doctor is mandatory
  1. Withdrawal within one year before retirement.
  • Withdrawal is allowed after 54 years of age and within one year of retirement, whichever is later
  • Maximum 90% of the amount in the EPF account of the member can be withdrawn

Documents required along with EPF Form 31:

Documents for EPF Withdrawal 
Purpose of EPF withdrawalDocuments required
Buying a houseDeclaration,Registration certificate of the property
Repayment of loansOutstanding principal and interest certificate by the lending agency
Medical illnessCertificate by the employer and the doctor
Grant of advances in special casesCertificate from the employer
MarriageDeclaration to be done in Form 31
Physically handicappedCertificate from the concerned
Withdrawal before retirementDeclaration by the member

Things to remember while filling Form 31:

  • Attach cancelled cheque with the form for verification in case you want disbursal of the fund in your bank account.
  • In case of offline application, certification by the employer is necessary
  • Money order can be used as the payout option only when the amount is below ₹2000
  • Online applications can be filed only if the member has linked his bank account, Aadhar and PAN with UAN
  • The bank account has to be verified by entering the last four digits of the bank account if the claim is filed online.
  • It generally takes a couple of weeks to process the claim and remit funds

How to register EPF grievance online

By visiting the new EPF i-grievance Management system members of the EPF scheme can register their grievances with the Employment Provident Fund Organisation (EPFO). Here, the members can register their queries and complaints, send reminders for the pending grievances and also know the status of their request. This is how one can register EPF Grievance online.

Grievances related to the following matters can be registered with the Grievance Management System:

  1. Final settlement of Pension
  2. Final settlement of EPF or withdrawal of EPF
  3. Scheme Certificate
  4. Transfer of PF accumulation into a new EPF account 
  5. Payment of Insurance Benefit
  6. Cheque returned or misplaced
  7. Issue of PF slip/ PF balance
  8. Any other Issue 

Register EPF Grievance on EPF i- Grievance Management System:

To register a grievance on this platform , select the “Register Grievance” option from the top menu and you will be redirected to the grievance form. This form contains the following fields divided into three parts:

  1. EPF details:
  1. Status: From the drop down menu select your status- Whether you are an EPF member, EPS Pensioner, Employer or other.
  2. PF Number- It consists of Office code, Region code, Establishment Code, Extension and account number. This is mentioned on your salary slip. You can also check it by logging in the UAN member portal. One can only log in if he is a registered member of the UAN portal.
  3. Office to which grievance pertains – From the drop down menu, select the office that manages your PF. You can confirm this with your employer.
  4. Name of establishment
  5. Address of Establishment

     B.  Personal Details:

  1. Name of the complainant
  2. Is the complainant and subscriber, the same person?- Yes/ No. If you are registering a complaint on behalf of someone else (the subscriber), you must mention the personal details of the subscriber.
  3. Do you want to have a Password: Yes/No. If you want to make your grievance confidential, you can create a password for the same.
  4. Address of the complainant.
  5. Phone number 
  6. Mobile number
  7. Email ID

Number 4, 5, 6 and 7 details should be related to that of the complainant and not to the subscriber. 

C. Grievance Details: 

  1. Grievance Category: Select the type of grievance that you want to register, from the drop down menu.
  2. Grievance Description:Here you need to give a brief of your grievance within 5000 characters. The important files can be uploaded that you think are important for redressal. Only PDF documents with size up to 1MB can be attached. Type the captcha code and submit your form. Once you submit the form, Registration number will be generated which you can use to check the status of your grievance or to send reminders.

Those members who have registered a Grievance on the EPF i- Grievance Management system can check its status on the same website. Click on ‘ Check status’ from the top menu.Now you need to enter the registration number provided to you along with the password (if you have created one). Fill the captcha code and enter. In case you created a password at the time of filling the grievance form but forgot it now, you can always retrieve it through your registration number. Hence, it is important to keep your registration number safe.

Reminder for redressal of your EPF Grievance:

If the EPF Grievance is not resolved within a reasonable time frame, you can always send reminders to EPFO by visiting the EPF-Grievance Management system. Click on “send reminder” from the menu bar. Now enter your registration number and password (if any). Fill the captcha code and click enter to send a reminder to EPFO. 

EPF and PPF: Difference,comparison,returns and which is better

What is PF?? PF is a popular name for EPF or Employees’ Provident Fund.It is a saving scheme for the employees of the organized sector, established by the government.  The EPF interest rate is declared by the EPFO every year. EPFO(Employment Provident Fund Organization) is a statutory body under the Employees’ Provident Fund Act, 1956. Currently the interest rate is 8.55%. Only the Employees of companies registered under the EPF Act, can invest in the PF or EPF. Both the employer and the employee are required to contribute 12% of the employee’s basic salary and dearness allowance every month to the EPF account.

PF or Public Provident Fund: It is a government supported savings scheme. It is open to everyone-employed, self employed, unemployed or even retired. The PF account is not mandatory and anyone can contribute any amount to the PPF subject to 500 Rs. and maximum of Rs. 1.5 Lakh per year. The current PPF interest rate is 8%. The PPF interest rate is reviewed every quarter. You can open a PPF account with most of the major banks and even with the post office. 

EPF Vs PPF:Eligibility, Tenure, Limits, Interest rate, Tax benefits:

Investment AmountMinimum Rs. 500 and Maximum Rs. 1.5 LakhCompulsarily 12% of the salary,DA. It can be increased voluntarily. 
Eligibility to investAny Indian except for an NRI. Includes Students, Self employed, employee or retired persons. Only salaried employee of company registered under EPF Act.
Tenure15 years, extendable after that for a block of 5 years indefinitely. Can be closed while quitting job permanently. Can be transferred while changing companies till retirement. 
Rate of interest8.0%8.55%
Tax BenefitContribution is tax deductible under sec 80C. Maturity amount is also tax free.Contribution is tax deductible. Maturity amount is tax free only on completion of 5 years.
Governing actGovernment Savings Banks Act, 1873 (earlier Public Provident Fund Act, 1968)Employees Provident Fund and Miscellaneous Provisions Act, 1952
Contributor to FundSelf or parent in case of minorBoth Employer and the Employee

Safety: Both are safe due to statutory backing but still EPF is more risky due to equity exposure in it.

Both the EPF and PPF are government backed saving instruments. The EPF is managed by statutory body known as the EPFO while the PPF is managed by the Government directly. Every year, 15 % of the fresh money collected by the EPFO is invested in equities. The rest of the money is invested in Government bonds. The EPFO declares the EPF rate annually based on the return of the EPF corpus. The current EPF rate is 8.55% while the current PPF rate is 8%. Historically as well, the EPF rate has been slightly higher than the PPF rate. However the equity exposure in the EPF makes it vulnerable to market movements. A collapse in the market may make it difficult for the EPFO to maintain the EPF interest rate. 

The return of PPF are fixed and guaranteed by the government. The exact rate is set every quarter. Historically, the rates have fluctuated around 8%. The interest rate for january-March 2019 is 8%. It was 8% for october- December 2018 too. Here is a brief history of PPF rates:

PPF rates for the past 10 years

July-September, 20187.6%
October-December, 20177.8%
July-September, 20177.8%
April-June, 20177.9%
January-March, 20178.0%
October-December, 20168.1%
April-June, 20168.1%
April 2015- March 20168.7%
April 2014-March 20158.7%
April 2013- March 20148.7%
April 2012- March 20138.8%
December 2011-March 2012*8.6%
April 2011- December 20118.0%
April 2010-March 20118.0%
April 2009- March 20108.0%
April 2008- March 20098.0%

Source: National Savings Institute

LIQUIDITY: EPF is more liquid. Withdrawals from PPF only allowed after the expiry of 5 years from account opening.

EPF:One can withdraw 75% of your EPF corpus if you are unemployed for a period of one month. One can withdraw the entire EPF corpus, if your unemployment extends up to two months. However note that if you withdraw your entire EPF corpus within 5 years of account opening,the withdrawal will be taxable. You can also simply leave the money in your EPF account even if you become unemployed or take up self employment or work in the organized sector. In this case EPF balance will continue to gain interest but will be taxable as well. After three years account will stop earning interest.

The retirement age of EPF is 58. Upon attaining this age you can withdraw most of your corpus. However a portion of the EPF corpus which is used for Employees’ Pension Scheme (EPS) will be paid to you as a pension and same will be taxable. 

You can also make partial withdrawals from the EPF. However, you have to specify the reason for the withdrawal and cannot use the funds for any other purpose.You don’t have to return the withdrawal amount. These partial are called as loans against EPF in common parlance.However the facility actually offered is partial withdrawal. There are different grounds for partial withdrawal and even the time period for each ground is different.

PPF:  In case of PPF, you cannot withdraw money due to unemployment. PPF account has a term of 15 years.  You can make partial withdrawals from PPF after the expiry of 5 years from the year of account opening but you do not have to give any reason for the same. However, the partial withdrawal is capped. The maximum amount that can be withdrawn as per financial year is:

  1. 50% of the account balance as at the end of the financial year, preceding the current year or
  2. 50% of the account balance as at the end of the 4th financial year, preceding the current year.

One can also get a loan against the balance in the PPF account from 3rd to the 6th year after opening of an account. The maximum amount of loan that can be availed against PPF account is 25% of the balance at the end of the 2nd financial year preceding the year in which the loan was applied for.


EPF withdrawal becomes taxable if withdrawn before 5 years of completed service. PPf withdrawal is not taxable. 

Investment in the EPF qualifies for tax deduction under section 80 C of the Income tax Act up to Rs. 1.5 lakh per annum. This applies to both the employer and the employee contribution. Interest on EPF is also exempt from the tax unless you become unemployed. Withdrawals from the EPF are also free from tax unless you make them within 5 years of opening the EPF account. If the withdrawal amount within 5 years from the date of opening the EPF account is 50,000, TDS is deducted from the same.

Investment in the PPF account up to Rs. 1.5 lakh per annum gets u a tax deduction under section 80C of the Income Tax Act, 1961. The interest on the PPF is also exempt from the tax but must be declared in the annual income tax return. The PPF maturity amount is also exempt from the tax. In other words PPF enjoys “exempt,exempt,exempt”tax treatment.

Drawbacks of EPF:

  1. The EPF contribution is rigid and fixed at 12% of salary and DA from the employer and the employee. You cannot contribute less than this amount, although you can contribute more under VPF (Voluntary Provident Fund)
  2. EPF is only open to employees of companies which have registered under the EPF Act. This means companies with 20 workers or more. It is not available to self employed or retired individuals. 
  3. Withdrawals before 5 years from account opening of EPF is taxable. In the modern economy, many people cannot keep a job in an EPF registered company for 5 years.
  4. The EPF rate may not match the long term returns of mutual funds or National Pension System (NPS)
  5. If you move your jobs from larger to smaller companies or become self employed, You cannot contribute to the EPF. In such case, EPF will stop earning interest after 3 years from your exit from EPF registered employer. Your money will lie idle in the EPF account.

Drawbacks of PPF:

  1. PPF does not allow partial withdraws before expiry of five years after the year of account opening. You cannot withdraw from the PPF before this period even if you are unemployed or need some money for a family emergency. The tenure of the PPF for 15 years is also very long.
  2. PPF historically has a lower rate of interest than EPF.
  3. The PPF rate is fixed and over the long run can give much lower returns than equity linked instruments like mutual funds and NPS (National Pension System) 

How to Register/Change Mobile number in EPF Account

Many provisions are made by EPFO for its members to avail various services through SMS on the registered mobile number. Members can register their mobile number in EPFO’s database online through the EPF member portal. It is also very easy to change mobile number in the EPF account through UAN portal.

How to register mobile number in EPF account:

Once the UAN is generated, you have to activate your UAN by visiting the EPF member portal. Following are the steps mentioned to activate your UAN:

  • Visit EPF member portal.
  • Click on activate UAN
  • Now enter the UAN, name, date of birth, mobile number and email id
  • Click on “Get Authorization Pin”
  • An OTP will be sent to your mobile number
  • Enter the OTP to activate your UAN and this mobile number will also be registered with the EPF.

How to change EPF Mobile Number in EPF account online:

Once your mobile number is registered with your UAN, every kind of SMS by EPF will be carried through this number. This number can be changed by following the below mentioned steps:

  • Visit the EPF member portal and login to your account.
  • Now you need to click on “Contact details” in the manage section
  • Click on the “check mobile number” option. A new section opens where you have to enter the new mobile number twice. Now click on “ get authorization pin”
  • An OTP will be sent to this number.
  • Enter the OTP sent in the space provided and click on the “Submit” button.
  • Your new mobile number will be updated in the EPF Portal.

How to change the mobile number if you forget the Password:

At times it happens when you have your previous mobile number working but have forgotten the Password to login to your EPF account using the UAN. Below are the steps where you can change your mobile number as well as the forgotten password:

  • Visit the EPF member portal and “click on forgot password”
  • Enter the UAN and captcha and click on the “submit” button
  • In case you want to change your already registered mobile number click on “No”
  • Enter your name, date of birth, gender, and click on “verify” button.
  • Now, to verify your details, select Aadhar/PAN and enter your Aadhar/PAN. Now click on the verify button to validate your request.
  • Once the details are validated, you will be asked to enter your new mobile number and click on “Get OTP”
  • Enter the OTP sent to your new mobile number and then click on “Verify “ button.
  • Once the OTP is verified you will be asked to enter the new password twice.After entering the new password twice click on the “Submit” button


  • Your password will be changed and the new mobile number will be updated at the same time.

EPF services through Mobile:

Number of services can be availed by a member online as well as through the SMS service or the Umang app. These are the services that can be availed through the SMS:

  • EPF details
  • EPF balance
  • Your UAN and its status(active or inactive)
  • Bank account, PAN and Aadhar linking status
  • EPF Transfer and withdrawal status
  • Last contribution
  • OTP service for authentication

Employee Name Change in EPF Account

Employee Name Change in EPF Account

If anyone wants to change their name in the EPF account, they can easily do it on the Employees Provident Fund Organization Portal (EPFO).


All about EPF name correction form:

EPF name correction form is the most simple document. It is more of a letter than a document. It is addressed to the Regional EPFO commissioner and following format must be followed: 

  • The letter must be addressed to the Regional PF Commissioner.
  • State the subject of the letter as: “Joint declaration by the member and the employer”
  • State that you are or were an employee of the establishment that got your details wrong and that the letter is being written to request for corrections to be made to your details.
  • In a table with three columns enter the detail that needs to be changed, the correct entry and wrong entry that has been made.
  • This correction form can fix the following errors:
  • Errors in name
  • Errors in the name of the Father or Husband
  • Errors in PF or EPS account number.
  • Errors in date of birth.
  • Errors in date of joining an organization and
  • Errors in date of leaving an organization.
  • All the columns will be mentioned in the form and you will have to fill the ones where the information recorded needs to be corrected.
  • Once the form is filled , you can mention the documents that you are going to provide as a proof of the changes you are requesting.
  • As far as attesting the form is concerned:
  • You will have to affix your name to the form and sign it.
  • You will also have to enter the name of the authorized signatory from your previous Organization.
  • The authorized signatory will also have to sign the application form and affix the company seal on the form.


Documents required to access EPF account:

The list of the documents that the government has made acceptable for all the changes are:

  • PAN card
  • Driver’s Licence
  • Voter ID card
  • Passport
  • ESIC ID Card
  • Aadhar Card
  • Bank or Post Office Passbooks
  • Certificated related to schools and education
  • Copy of a phone or electricity or water bill that has your name on it.
  • A certificate that is created based on the records of government service (State or central)
  • Certificates of birth or death that have been issued by the registrar.
  • In extreme cases a letter issued by a recognized public figure,which has been authorized by the proper authorities can also be used as a proof.


Problems Created because of incorrect EPF details:

Incorrect information in your EPF account can create some problems at the time of withdrawal. The documents that you submit to your employer are very crucial. It is very important to make sure that all the details submitted and recorded at the time of registration are correct or it could add to the reasons for the rejection of online claim form. For approval of the claim, the details given on the form should match the ones in the establishment records. There are many other reasons that can be the reason for the rejection of the claim of EPF.

  • Nominee details are very important and should be updated when the member gets married as it may lead to hassles during an EPF Claim.
  • Any misspelt or wrong entry of data  in the EPF’s record during enrolment can lead to the rejection of the claim.
  • Date of joining is also another data that if wrongly recorded could create lots of problems in the EPF Claim. The date is crucial because it helps to calculate the EPS pension. It is also important for the calculation of the number of years of EPF contribution. On its basis it is decided that EPF withdrawal is tax free or not.


Procedure to change credentials online:

The Employees Provident Fund Organization (EPFO) allows its members to make changes in the credentials in EPF’s records online. In order to make changes online, EPFO has introduced the EPFO UAN portal. To access your EPF account through this website you need to have a UAN number, your mobile number and a password. UAN is a 12 digit unique number provided to the employees contributing to EPF. The UAN remains same throughout the career of an employee. 

  • If you want to change your mobile number, visit the EPFO UAN portal and click on “Profile”. Under the tab  change your mobile number. However, it is important to keep your old mobile number active while changing for the new one.
  • In case you do not remember your login password and your mobile number is inactive, you are then required to make an online request through the EPF UAN helpdesk portal. 
  • The helpdesk portal helps you to resolve and correct multiple issues in your EPF account. All you have to do is login to EPFO UAN portal and click on the “member” tab. You will be redirected to a page which will allow you to make changes in the given list.


Procedure to change credentials offline:

EPFO allows you to make changes in your EPF account online through UAN portal. Changes such as name, date of birth, date of joining etc. can be made offline as well in the following ways:

  • Name correction: If your name has been recorded wrongly in EPFO’s records, you will have to submit a joint application through your employer. You also have to submit all the supporting documents for name change. The following documents are required to make the changes:
  • Driving licence
  • Passport
  • PAN Card
  • Aadhar Card
  • Voter Identity Card
  • Bank Passbook copy
  • Ration Card
  • ESIC Identity Card
  • Any education certificate
  • A certificate issued by registrar of birth and death
  • Certificate as a proof of service in central or state government
  • Copy of telephone, water or electricity bill
  • Letter from recognized public authority or public servant as a proof of identity and residence of the employee.

Following are the steps to change your name in the EPF account offline:

    1. Fill in the requisite form with all the required details.
    2. Sign in the duly filled form.
    3. Obtain signature and seal from your employer on the form.
    4. Attach a self attested copy of any of the documents mentioned above.
    5. The application is then sent to the concerned EPFO field officer by your employer.
    6. Change of Fathers’ or spouse’s name: The same procedure as mentioned above can be followed. You are required to send a joint request on your behalf and the employer of the concerned EPFO department.


  • Date of birth correction: Following the same procedure above, you can also change the date of birth. The form has an option to make this change. However, you have to provide date of birth proof along with the application form. All the documents mentioned above can be provided as a proof of date of birth.


  1. Change of address: The EPFO portal does not allow the change of address online. The change can be made at the time of PF withdrawal or transfer. You need to provide an address proof.
  2. Correction of the date of joining and leaving can be done with the same procedure above


EPF name change rules:

As your name has been provided by your employer to the EPFO, change in your name in the account cannot be done independently. It needs a joint application by you and your employer. Only the specified documents listed above are allowed as identity proof in order to make the change.


Name correction due to marriage:

Sometimes after marriage you add a surname or a title, in such cases you are required to fill a prescribed form and submit it to the EPFO. If any change is made in the bank records or office records it is mandatory that the same is made in the EPF account. Along with the specific form to make the change you need to provide your marriage certificate as well. In case, your name is not highlighted in your bank account you need not to make any change in the EPF account. Name in the EPF account database and the bank account through which you intend to withdraw the EPF should match. 


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